Frequently Asked Questions
Find quick answers about Nylorae products, delivery, returns and order help. Product-specific measurements, materials, included parts and setup notes appear on each product page.
Ordering
Which currency does Nylorae use?
Store prices and checkout totals are shown in United States dollars (USD).
How do I choose the correct option?
Review the option name, product photographs, specifications and included-parts section before adding an item to the cart. Different sets or finishes can contain different components.
Can I change an order after placing it?
Email support@nylorae.com as soon as possible with the order number. A change is not guaranteed after processing or dispatch begins.
Shipping
Where does Nylorae ship?
Checkout currently supports the United States, Canada, Mexico, many European destinations, selected North American and Caribbean destinations, and China, Hong Kong SAR, Singapore, Japan, Taiwan and South Korea. Enter the full address at checkout to confirm eligibility for the selected item.
How much is shipping?
Standard Shipping is USD 6 for merchandise subtotals below USD 36. Free Shipping applies from USD 36. Checkout is the final source for the rate on a specific order.
Where can I find tracking?
Use the tracking link in the shipping confirmation or open the Track Order page for guidance.
Returns and support
What is the return-request window?
Contact us within 30 calendar days after delivery. Read the Return Policy and request instructions before sending anything.
What if an item arrives damaged or incomplete?
Keep the item and packaging, take clear photographs, and email the order number and details to support@nylorae.com.
Should I email payment-card details?
No. Never send a full card number, security code or password by email.